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To support your organization's current and future challenges, Abiungo is continuously innovating. We research the software market continuously to incorporate the latest advances into our business process and product. We also innovate organically by listening to customer feedback at every opportunity to further strengthen our best practices.
Service Level Objectives
Priority 1, Fatal Error. The error causes program termination, loss of data, loss of control or hangs the operating system.
Priority 2, Major Error. The error causes a major feature failure or a function performs incorrectly or is unavailable.
Priority 3, Minor Error. A minor error affecting a small user population and does not have a serious adverse effect, which prevents the system from being productive.
Priority 4, General/ Enhancement. A question of general nature about how the system should operate or a feature request for future releases
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